Problem solving

skills that make problem-solving easier

Companies depend on managers who can solve problems adeptly. Although problem-solving is a skill in its own right, a subset of seven skills can help make the process of problem-solving easier. These include analysis, communication, emotional intelligence, resilience, creativity, adaptability, and teamwork.

1. Analysis

As a manager, you'll solve each problem by assessing the situation first. Then, you’ll use analytical skills to distinguish between ineffective and effective solutions.

2. Communication

Effective communication plays a significant role in problem-solving, particularly when others are involved. Some skills that can help enhance communication at work include active listening, speaking with an even tone and volume, and supporting verbal information with written communication.

3. Emotional intelligence

Emotional intelligence is the ability to recognize and manage emotions in any situation. People with emotional intelligence usually solve problems calmly and systematically, which often yields better results.

4. Resilience

Emotional intelligence and resilience are closely related traits. Resiliency is the ability to cope with and bounce back quickly from difficult situations. Those who possess resilience are often capable of accurately interpreting people and situations, which can be incredibly advantageous when difficulties arise.

5. Creativity

When brainstorming solutions to problems, creativity can help you to think outside the box. Problem-solving strategies can be enhanced with the application of creative techniques. You can use creativity to: Approach problems from different angles Improve your problem-solving process Spark creativity in your employees and peers Imperial College London Course Creative Thinking: Techniques and Tools for Success In today’s ever-growing and changing world, being able to think creatively and innovatively are essential skills. It can sometimes be challenging to step ... 4.7 (4,267 ratings) 361,388 already enrolled Beginner level Average time: 19 hour(s) Learn at your own pace Skills you'll build: Creative Thinking, Problem Solving, Creativity, Brainstorming

6. Adaptability

Adaptability is the capacity to adjust to change. When a particular solution to an issue doesn't work, an adaptable person can revisit the concern to think up another one without getting frustrated.

7. Teamwork

Finding a solution to a problem regularly involves working in a team. Good teamwork requires being comfortable working with others and collaborating with them, which can result in better problem-solving overall. Steps of the problem-solving process Effective problem-solving involves five essential steps. One way to remember them is through the IDEAL model created in 1984 by psychology professors John D. Bransford and Barry S. Stein [1]. The steps to solving problems in this model include: identifying that there is a problem, defining the goals you hope to achieve, exploring potential solutions, choosing a solution and acting on it, and looking at (or evaluating) the outcome. 1. Identify that there is a problem and root out its cause. To solve a problem, you must first admit that one exists to then find its root cause. Finding the cause of the problem may involve asking questions like: Can the problem be solved? How big of a problem is it? Why do I think the problem is occurring? What are some things I know about the situation? What are some things I don't know about the situation? Are there any people who contributed to the problem? Are there materials or processes that contributed to the problem? Are there any patterns I can identify?